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Customer Service

Customer Service

The most important thing we sell is customer service and that has been the very foundation of our business since we began in 1999. Your private information is protected by our secure servers. We NEVER sell or trade any personal information. We do not want to impose on your privacy, so we only send a newsletter quarterly to keep you up-to-date on our latest products and changes. We strive to make your purchase a pleasure and we pride ourselves on our follow up to keep you informed throughout the process.

Sonoma Gifts and Home Decor has been rated as DISTINGUISHED SERVICE by Yahoo Shopping almost from inception. The FIVE STAR/TOP SERVICE icon is a sign of superlative service by Yahoo Shopping. We voluntarily participate in Yahoo's Merchant Rating System and our customers that have ordered from us have awarded us the highest possible rating.

Your Satisfaction is important to us.
If you are not satisfied with your purchase you may return the undamaged item within 10 days of receipt in its original shipping box and we will provide a credit based on our return policy below:

A Return Authorization is required. Please be sure to email or call for an authorization.

Customers are responsible for return shipping and insurance. Please appropriately insure the item as we cannot accept a returned item damaged in shipment.

There will be a 25% restocking fee on returned items, plus the cost of round trip shipping.

Shipping costs are not refundable for returned or replaced items. If a returned item was shipped for free, the actual shipping cost will be deducted from your refund.

Items shipped by motor freight are delivered "curbside" when offloaded from the truck and you are responsible to provide moving into your house. This does not include bringing items into the residence or up to an apartment in a multiple floor building, or up stairs if the front door of the building is up multiple steps. In some cases you will be asked to assist in getting items off the truck. If you are unable to help with lifting heavy items, make sure you have someone available to help at the time of delivery. In some cases you may be able to make arrangements with the freight company for additional services. Please contact them directly for any additional services.
Be sure to note any obvious damage on the delivery receipt.

*** Sorry, but we cannot accept returns for special order items or original creations. Sales items are final.

Any questions or concerns contact us at:

E-mail: Customer Service
Phone: 530-337-6239

Shipping and Handling
Sonoma Gifts offers FREE Ground Residential Shipping on orders over $99 within the Lower 48 States and only $7.95 for orders under $99. Please call or Email to get current shipping rates for outside the Lower 48.

For Next Day, 2nd Day and 3-Day Select, the exact actual shipping costs will be charged separately to your card. If you select an expedited shipping method and would like to be notified of the approximate cost prior to shipping, please email, call or check the box on the order page asking us to contact you prior to shipping. We are unable provide the exact cost until the order has been actually scanned for final shipping.

If your product was damaged in shipping, please call us immediately. The time limit is 10 days to submit a claim for damage. Be sure to note any obvious damage on the delivery receipt. Please keep the original packaging as we will provide a call tag to pick up the item. We will promptly handle the return of the damaged product for replacement.

Product Availability
We have a large quantity of items in stock, but our products are in high demand and occasionally we may be temporarily out of stock. New products arrive on a regular basis, so any out-of-stock order will be filled quickly. Some of our items may be shipped to you directly from the manufacturer in order to better serve you in a timely manner. We take great pains to keep our site current. If an item happens to be temporarily out of stock, we will promptly notify you by email. We make every effort to contact you prior to shipment in order to make your experience satisfactory.

We also have a large variety of special order items available. Many of these items are made-to-order for you at the time of your order. We must charge for these items at time of ordering and cannot provide refunds on these items.

Many of our items ship within 2-3 business days unless stated otherwise. You will find any information about additional shipping times clearly stated on each item.

Billing
To protect from fraud, orders will be charged in advance, generally within 24 hours from the time the order is placed. So that we can guarantee delivery of backorder items, your card will be charged so the item can be shipped as soon as it arrives. We will gladly remove the charges for backorder items upon request, but then cannot guarantee product availability for your order.

Payment Methods
Payments are accepted in US funds by Visa, MasterCard, Discover and American Express.

Sales Tax
Sales tax of 7.25% will be charged on all orders shipped within the state of California.

Order Processing
Your orders are processed online using our secure servers and are encrypted prior to being transmitted to us for protection of your private information. You will receive an electronic confirmation message almost immediately and we will follow that up with a personal message to confirm availability and purchase. We will provide information throughout the process.

Product Warranites
Product warranty liability is limited to the price of the product purchased. Sonoma Gifts cannot be responsible for any consequential damages resulting from the use of our product(s).

Need help with the Order Process?
For every in-stock item, there will be an 'Add to Cart' button. This button adds the item to your 'shopping basket'.
Putting something in your shopping basket does not commit you to buying it. After you put something in your basket, you can choose to place the order immediately, or continue shopping.
You can put as many items as you want in your shopping basket. When you're finished and want to place the order, you can get back to your shopping basket by clicking on the Show Order button.
You are not committed to the order until you have entered your credit card information and clicked on "Order".
Try it. You'll find out how easy and safe it really is!

Want to know more about shopping with Yahoo Stores? Go to their website at: Yahoo Shopping

Privacy of Personal Information:

Please be assured, at Sonomagifts.com your privacy is our primary concern. We will not sell or otherwise provide Your Personal Information to a third party for the purpose of solicitation or any other use. We may, however, share Personal Information with our business partners in order to deliver products and services you have requested and in order to communicate with you about our products and services.

Sonomagifts.com uses a request form for customers to request information, products, services, and to be added to our mailing list. We provide an e-mail address in which customers may contact us directly.

We collect visitor's contact information (like their e-mail addresses) and billing information (like their credit card numbers) at the time of a purchase. Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary.

Billing information that is collected is used to bill the customer for products and services. When you send us an e-mail, we will retain the content of the e-mail, your e-mail address, and our response in order to handle any follow-up questions you may have.

We may send new product information to our customers via their e-mail address. Users may opt-out of receiving future mailings by a reply to our e-mail or may ask not to be added to our list at the time of order. We make every reasonable effort to remove customers that do not want to be contacted from our mailing lists.

Yahoo, Inc provides the server and shopping cart for our store. Information is initially sent to them. Yahoo's Privacy Statement can be seen at: Yahoo Privacy Policy

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.