Shipping & Returns

Customer Service
The most important thing we sell is customer service and that has been the very foundation of our business since we began in 1999. Your private information is protected by our secure servers and our SSL Certificate. We NEVER sell or trade any personal information. We do not want to impose on your privacy, so we only send a newsletter quarterly to keep you up-to-date on our latest products and changes. We strive to make your purchase a pleasure and we pride ourselves on our follow up to keep you informed throughout the process.

Your Satisfaction is important to us.
If you are not satisfied with your purchase you may return the undamaged item within 10 days of receipt in its original shipping box and we will provide a credit based on our return policy below:

  • A Return Authorization is required. Please be sure to email or call for an authorization.
  • Customers are responsible for return shipping and insurance. Please appropriately insure the item as we cannot accept a returned item damaged in shipment.
  • There will be a 20% restocking fee on most returned items.
  • Shipping costs are not refundable for returned or replaced items. If a returned item was shipped for free, the actual shipping cost will be deducted from your refund.
Items shipped by motor freight are delivered "curbside" when offloaded from the truck and you are responsible to provide moving into your house. This does not include bringing items into the residence or up to an apartment in a multiple floor building, or up stairs if the front door of the building is up multiple steps. In some cases you will be asked to assist in getting items off the truck. If you are unable to help with lifting heavy items, make sure you have someone available to help at the time of delivery. In some cases you may be able to make arrangements with the freight company for additional services. Please contact them directly for any additional services and a quote on cost to you. You are also responsible for all freight charges and/or shipping charges and restocking fees if you refuse delivery of furniture items, either before or after delivery.

*** Sorry, but we cannot accept returns for special order items or original creations. Sales items are final.

Any questions or concerns contact us at:
E-mail: Customer Service

Shipping and Handling
Sonoma Gifts offers FREE Ground Residential Shipping on orders over $99 within the Lower 48 States and only $9.99 for orders under $99. Please call or Email to get current shipping rates for outside the Lower 48.

For Next Day, 2nd Day and 3-Day Select, the exact actual shipping costs will be charged separately to your card. If you select an expedited shipping method and would like to be notified of the approximate cost prior to shipping, please email, call or check the box on the order page asking us to contact you prior to shipping. We are unable provide the exact cost until the order has been actually scanned for final shipping.

Damage
If your product was damaged in shipping, please call us immediately. The time limit is 10 days to submit a claim for damage. Be sure to note any obvious damage on the delivery receipt. Please keep the original packaging as we will provide a call tag to pick up the item at no cost to you. We will promptly handle the return of the damaged product for replacement.


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